📜 Privacy Policy – PlainMood

Last Updated: 15 August 2025

PlainMood (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit or make a purchase from www.plainmood.com (“Website”).

This Policy is framed in accordance with:

Digital Personal Data Protection Act (DPDP Act), 2023 – India
Information Technology Act, 2000
IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consumer Protection (E-Commerce) Rules, 2020
GDPR-aligned privacy principles (where applicable)

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following information when you place an order, create an account, or contact us:

Full name
Email address
Mobile number
Billing address
Shipping address
Gender (optional)
Date of birth (optional)

1.2 Payment & Sensitive Personal Data

During checkout, payment-related data may be processed, such as:

UPI details
Wallet identifiers (PhonePe, Paytm, etc.)
Partial card information (last 4 digits only)

🚫 We do not store full card numbers, CVV, ATM PINs, or UPI PINs.
All payments are processed securely through PCI-DSS compliant payment gateways.

1.3 Non-Personal & Device Information

We may automatically collect:

IP address
Browser type
Device type
Operating system
Cookies and tracking data
Pages viewed, time spent, clickstream data

1.4 Third-Party Information

We may receive limited information from:

Payment gateways
Courier and logistics partners
Advertising partners
Analytics tools
Social login providers (Google, Meta/Facebook)

2. How We Use Your Information

2.1 Order Processing & Delivery

Process and fulfil orders
Verify payments
Provide shipping and delivery updates
Handle customer support queries

2.2 Website Improvement

Monitor website performance
Fix technical issues
Analyse usage trends
Improve user experience and recommendations

2.3 Marketing & Communication

Send order updates, offers, and promotions
Communicate via email, SMS, WhatsApp (where permitted)
Run retargeting ads on platforms like Google and Meta

👉 You can opt out of marketing communications at any time.

2.4 Legal & Safety Purposes

Fraud prevention and detection
Dispute resolution
Compliance with applicable laws and regulations

3. Legal Basis for Processing

We process your data based on:

Your consent
Performance of a contract (order fulfilment)
Legal obligations
Legitimate business interests (analytics, security, fraud prevention)

4. Sharing of Information

PlainMood does not sell your personal data.

We may share information only with trusted partners, including:

4.1 Payment Gateways

Razorpay
PayU
PhonePe

These partners process payments securely and independently.

4.2 Shipping & Logistics Partners

Delhivery
Blue Dart
Ekart
DTDC
India Post (as applicable)

Shared only for delivery fulfilment.

4.3 Technology & Hosting Providers

Website hosting and infrastructure partners
Secure servers (primarily located in India)

4.4 Analytics & Advertising Platforms

Google Analytics
Google Ads
Meta Ads (Facebook, Instagram)
Tracking pixels and tags

4.5 Legal Authorities

When required under law, court orders, or government requests.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain user sessions
Enable smooth checkout
Analyse website usage
Show relevant advertisements

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Storage & Retention

6.1 Storage

All personal data is stored on secure servers, primarily located in India.

6.2 Retention Period

Account data: Until account deletion
Order & invoice data: Up to 7 years (as per Indian tax laws)
Marketing data: Until you unsubscribe
Cookies: From 1 day up to 1 year

Data is deleted or anonymised when no longer required.

7. Data Security

We implement industry-standard security measures, including:

SSL/HTTPS encryption
Firewalls and secure servers
Access controls
PCI-DSS compliant payment processing
Regular security monitoring

While we take all reasonable steps, no system can be guaranteed 100% secure.

8. Your Rights (Under DPDP Act, 2023)

You have the right to:

Access your personal data
Correct or update inaccurate information
Withdraw consent
Request deletion of personal data
Opt out of marketing communications
Raise complaints or grievances

To exercise your rights, contact us at:
📩 support@plainmood.com

9. Children’s Privacy

PlainMood does not knowingly collect personal data from individuals under 18 years of age.
If such data is identified, it will be deleted immediately.

10. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised “Last Updated” date.

12. Grievance Redressal Officer

(As required under Indian law)

Designation: Grievance Officer
📩 Email: support@plainmood.com
📞 Phone: +91 95-2626-8877
🏢 Address: India

All grievances will be acknowledged within 48 hours and resolved within 30 days, as mandated by law.

13. Contact Us

For any privacy-related questions or concerns:

📩 Email: support@plainmood.com
📞 Phone: +91 95-2626-8877