Refund & Return Policy – PlainMood

Last Updated: 15 August 2025

Thank you for shopping with PlainMood (“Company”, “we”, “our”, “us”).
We want you to feel confident about every purchase you make with us.

This Refund & Return Policy explains how returns, exchanges, refunds, cancellations, and replacements work for orders placed on www.plainmood.com.

This policy is compliant with:

Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Information Technology Act, 2000
Digital Personal Data Protection Act (DPDP Act), 2023
Standard e-commerce practices in India

By placing an order on PlainMood, you agree to the terms below.

1. Eligibility for Returns

Returns are accepted only if all of the following conditions are met:

✔ Return request raised within 7 days of delivery
✔ Product is:

Unused
Unwashed
Unworn
Not damaged
Free from perfume, sweat, or smoke smell
✔ Original tags, labels, and barcodes intact
✔ Original packaging retained

❌ Returns will NOT be accepted if:

Product is used or washed
Tags are removed
Product is damaged due to customer handling
Wrong item is sent back to our warehouse
Product is intentionally damaged
Return request is raised after 7 days

2. Items Eligible for Return / Exchange

You may request return or exchange for:

✔ Plain, slogan, or graphic t-shirts
✔ Oversized t-shirts
✔ Hoodies and sweatshirts
✔ Size issues
✔ Wrong item received
✔ Damaged item received
✔ Manufacturing defects

If the requested product or size is unavailable, you may choose:

Another size
Another product
Store credits
Refund (only if the issue is from our side)

3. Items NOT Eligible for Return

For hygiene and safety reasons, the following are non-returnable:

Used or worn apparel
Clearance or super-deal items
Free gifts or promotional items
Custom or personalised prints
Intentionally damaged products
Products purchased during special or mega sale events

4. Return Process

Step 1: Raise a Request

📩 support@plainmood.com

Please share:

Order ID
Reason for return
Clear photos or videos of the product

Step 2: Approval

Our team will review your request within 24–48 hours.

Step 3: Pickup

Once approved, a courier partner will pick up the product within 2–4 business days.

Step 4: Quality Check (QC)

After the product reaches our warehouse, QC takes 24–48 hours.

Step 5: Refund / Exchange

If QC is approved, we initiate:

Exchange
Store credit
Refund (if applicable)

5. Quality Check Failure

Refund or exchange will not be approved if:

Product is used or washed
Stains, perfume, or sweat marks are found
Original tags are missing
Damage does not match customer claim
Incorrect item is returned

In such cases:

Customer must pay re-shipping charges to get the item back
Refund or exchange will not be applicable

6. Refund Options

Depending on the situation, we offer the following:

6.1 Instant Exchange

If the requested size or product is available, replacement is shipped after QC approval.

6.2 Store Credits (Recommended)

Valid for 1 year
Can be used on any product on PlainMood
Issued immediately after QC approval
Non-refundable and non-transferable

6.3 Refund to Original Payment Method

Refunds are issued only in the following cases:

✔ Wrong item delivered
✔ Damaged product received
✔ Manufacturing defect
✔ Order cancelled before shipping
✔ Courier pickup not possible (rare cases)

Refunds are NOT provided for:

Size issues
Change of mind
Style or colour preference
Wardrobe mismatch
Delivery delays caused by courier
COD orders (store credit only)

7. Cash on Delivery (COD) Orders

For COD orders:

No direct cash refunds
Refunds (if approved) issued only as store credits
COD convenience fee (if any) is non-refundable
UPI details may be requested for defect or wrong-item cases

8. Refund Timelines

Payment Method	Refund Timeline
UPI	1–3 business days
Wallets / PhonePe	Instant to 24 hours
Credit / Debit Cards	5–7 business days
Net Banking	5–7 business days
COD	Store credits within 24 hours after QC

Bank processing delays may occur and are beyond our control.

9. Replacement Policy

Free replacement is provided if:

✔ Wrong product delivered
✔ Wrong size sent by us
✔ Defective product received

Replacement is shipped after QC approval.

10. Order Cancellation Policy

✔ Cancellation before shipping → Full refund
❌ Cancellation after shipping → Not possible

Repeated COD cancellations or refusals may lead to account restrictions.

We reserve the right to cancel suspicious or unverified orders.

11. Failed Delivery Due to Customer Error

If delivery fails due to:

Incorrect address
Customer unavailable
Phone unreachable
Order refusal at doorstep

Re-shipping charges will apply.
Refunds are not applicable for refused orders.

12. Product Colour Disclaimer

Actual product colours may slightly vary due to lighting, photography, or screen settings.
Minor colour differences are not eligible for return.

13. Misuse of Return Policy

We reserve the right to restrict or block accounts in cases of:

Excessive returns
Fraudulent claims
Wardrobing (wear & return)
COD abuse
Abusive behaviour towards support

Legal action may be taken for misuse or fraud.

14. Changes to This Policy

PlainMood may update this Refund & Return Policy at any time.
Updates will be reflected on this page with a revised date.

15. Grievance Redressal (As per Indian Law)

📩 Email: support@plainmood.com
📞 Phone: +91 95-2626-8877
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM

All grievances will be acknowledged within 48 hours and resolved within 30 days.