Terms of Service – PlainMood

Last Updated: 15 August 2025

Welcome to PlainMood (“Company”, “we”, “our”, “us”).
These Terms of Service (“Terms”) govern your access to and use of www.plainmood.com (“Website”) and all products and services offered by PlainMood.

By accessing or using our Website, you agree to be bound by these Terms.
If you do not agree, please do not use the Website.

These Terms are framed in accordance with and comply with:

Indian Contract Act, 1872
Information Technology Act, 2000
IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Consumer Protection (E-Commerce) Rules, 2020
Digital Personal Data Protection Act (DPDP Act), 2023
Applicable laws of India

1. Definitions

“Website” refers to www.plainmood.com operated by PlainMood.
“User”, “You”, “Your” refers to any visitor, customer, or user of the Website.
“Products” refers to all apparel and accessories offered for sale.
“Services” refers to browsing, purchasing, or interacting with the Website.
“Order” refers to any purchase request placed through the Website.

2. Eligibility

To use this Website, you must:

Be at least 18 years old, or
Use the Website under the supervision of a parent or legal guardian

By using the Website, you confirm that you are legally capable of entering into a binding contract under Indian law.

3. Account Registration

To place an order, you may be required to create an account.

You agree to:

Provide accurate and complete information
Keep your login credentials secure
Be responsible for all activities carried out through your account

PlainMood is not responsible for unauthorised access resulting from your negligence.

4. Products & Availability

PlainMood offers:

Plain, slogan, and graphic t-shirts
Oversized tees
Hoodies and sweatshirts
Other apparel or accessories (if applicable)

All products are subject to availability.
We reserve the right to:

Limit quantities
Discontinue designs
Modify prices
Update product descriptions
Correct errors in pricing or content

5. Pricing & Payments

All prices are displayed in Indian Rupees (INR)
Prices may be inclusive or exclusive of GST, as clearly shown
Prices may change without prior notice

We accept payments via:

UPI
Credit / Debit Cards
Net Banking
Wallets
Secure payment gateways

5.1 Payment Security

All transactions are processed through PCI-DSS compliant payment gateways.
We do not store full card details or sensitive payment information.

5.2 Failed Transactions

If payment is deducted but the order is not confirmed, the amount is usually reversed automatically by the payment gateway within 5–7 working days.

6. Order Acceptance & Cancellation

An order is considered accepted only when:

Payment is successfully completed
Order is processed
You receive an order confirmation via email or SMS

We reserve the right to cancel orders due to:

Inventory unavailability
Pricing or technical errors
Invalid shipping address
Suspected fraudulent activity

If cancelled, refunds (if applicable) will be processed as per our policies.

7. Shipping & Delivery

PlainMood ships across India through trusted courier partners.

Delivery timelines may vary based on:

Location
Courier partner operations
Order volume during sales or festivals

PlainMood is not responsible for delays caused by:

Courier issues
Natural events
Strikes
Incorrect address details

8. Returns, Refunds & Exchanges

All purchases are governed by our Refund & Return Policy and Cancellation Policy.
We encourage you to review these policies carefully before placing an order.

9. User Responsibilities & Conduct

You agree not to:

Use the Website for illegal activities
Copy, reproduce, or resell products or designs
Upload viruses or harmful code
Misuse discounts or promotional offers
Impersonate others
Violate intellectual property rights
Attempt hacking, scraping, or reverse-engineering
Use bots or automated tools

Violation may result in:

Account suspension
Order cancellation
Legal action

10. Intellectual Property Rights

All content on the Website, including:

Designs
Logos
Images
Graphics
Text
Branding elements

are the intellectual property of PlainMood.

You may not copy, modify, distribute, or create derivative works without prior written permission.

11. Third-Party Links

The Website may contain links to third-party websites.
PlainMood is not responsible for the content, policies, or practices of such websites.

12. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy, which complies with the DPDP Act, 2023 and applicable Indian laws.

13. Disclaimer

The Website and products are provided on an “as-is” basis.
We do not guarantee:

Error-free or uninterrupted Website access
Exact colour representation of products
Continuous availability of all items

14. Limitation of Liability

To the maximum extent permitted by law, PlainMood shall not be liable for:

Loss of data or profits
Business interruption
Courier delays
Technical issues beyond our control

Our total liability shall not exceed the amount paid by you for the product.

15. Indemnification

You agree to indemnify and hold harmless PlainMood from any claims, losses, or damages arising from:

Violation of these Terms
Misuse of the Website
Breach of laws or rights of others

16. Changes to Terms

PlainMood may update these Terms at any time.
Changes will be effective immediately upon posting.
Continued use of the Website implies acceptance of the revised Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in India.

18. Grievance Redressal Officer

(As required under Indian law)

Designation: Grievance Officer
📩 Email: support@plainmood.com
📞 Phone: +91 95-2626-8877
🏢 Address: India

Complaints will be acknowledged within 48 hours and resolved within 30 days.

19. Contact Information

For any questions regarding these Terms:

📩 Email: support@plainmood.com
📞 Phone: +91 95-2626-8877